Frequently Asked Questions

The following are a sampling of questions we have been asked from time-to-time. If you have a question read through our F.A.Q. section. You may find your answer here. If not, please get in touch with us and we’ll make every effort to provide you with the answer to your questions. Our contact information is:

Question: How do your service charges compare with that of a dealer?

Answer: Our average labor rate runs around $15.00 an hour less than the local Infiniti dealer and $10.00 less than a local Nissan dealer.

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Question: I'm an Infiniti owner and I have become accustomed to the use of a loan car when servicing my vehicle. If I need an alternate form of transportation, can I get one?

Answer: Whether you drive and Infiniti or Nissan, the answer is yes. Although we do not have "loaners" per se, we at INssan automotive have a very close working relationship with the top car rental agencies in the area. Through our negotiation we are able to provide a rental at an extremely affordable rate should you need one when servicing your vehicle at INssan automotive. In fact, on major services, should you require alternate transportation, the first day rental is at no cost to you. If we can meet your need in one day, you owe nothing for the use of the rental. If additional time is needed to address your concern, beginning with the second day of rental, your cost is $25.00 per day plus tax and will be included on your service invoice.

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Question: As an independent shop, do you have the specialized tools that a dealer would in order to service and maintain my car professionally?

Answer: Yes. INssan automotive is a service establishment staffed by a professional team. As evidenced by our experience listed under ‘Who we are,’ all personnel at INssan automotive are intimately familiar with Infiniti and Nissan automobiles as well as the specialized tools required to work on them.

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Question: I have heard that “aftermarket” parts are less expensive than “factory” parts. If I choose so, can I have these installed instead of factory parts?

Answer: Yes. In some cases, aftermarket parts are less expensive than factory parts and therefore would save you money on your service bill. We leave the decision up to you.

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Question: I only want OEM (original equipment manufacture) parts installed on my vehicle. Even though you are an independent shop, can you do this?

Answer: Yes. Technology has made it a small world. Through online communications INssan automotive has negotiated a “virtual inventory” of over $500,000 in addition to the on-site stock of fast moving service items for Infiniti and Nissan automobiles.

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Question: Unfortunately I don’t own an Infiniti or a Nissan. Do you work on vehicles other than Infiniti or Nissan?

Answer: Yes. INssan automotive maintains a monthly subscription to ALL DATA that provides our staff with the same technical information available to the dealership. Whether it’s an Audi or Acura, Mercury or Mercedes, if it’s rolling on the road in America and the manufacture date is at least 1982, we can work on it.